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Refund policy
Caffe Ibis guarantees 100% satisfaction. If you are unhappy with your purchase, we’ll make a full refund.
- Return coffee beans within 14 days of the ship date. Since ground coffee has a significantly shorter shelf life, returns of ground coffee can be made only in the event of roaster error (i.e. wrong coffee, incorrect grind, etc.)
- Return other merchandise within 20 days of the ship date.
How to Return Items Purchased from this Website
- Call 888-740-4777 to obtain authorization.
- Re-pack the item in the original packaging.
- Mail the return shipment to:
Caffe Ibis Coffee Roasting Company
Attn: Returns
710 W 200 N
Logan, UT 84321
- Charges will be refunded to your credit card within 30 days of our receipt of return. Any exchanges will be made as soon as possible.
Please note:
- All items must be returned in their original, new condition including all original packaging.
- Original shipping charges are nonrefundable.
- All return shipping charges must be prepaid. We cannot accept COD deliveries.